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Course Description

Learn to build trust and confidence with challenging individuals, whether it is a boss, co-worker, employee, or customer, and manage difficulty by changing conflict into a constructive force. We'll dive into the reasons why employee conflict exists in the workplace along with solutions and practices to resolve common issues. Students will learn strategies for managing challenging conversations with direct reports, peers, or supervisors when emotions are running high and positive outcomes are essential.

Course Outline

Learn to build trust and confidence with challenging individuals, whether it is a boss, co-worker, employee, or customer, and manage difficulty by changing conflict into a constructive force. We'll dive into the reasons why employee conflict exists in the workplace along with solutions and practices to resolve common issues. Students will learn strategies for managing challenging conversations with direct reports, peers, or supervisors when emotions are running high and positive outcomes are essential.

Applies Towards the Following Certificates

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Enroll Now - Select a section to enroll in
Section Title
Managing Difficult People and Situations
FIS ID
185990
Type
Lecture
Days
Sa
Time
9:00AM to 12:30PM
Dates
Nov 15, 2025
Schedule and Location
View Details
Contact Hours
3.5
Location
  • Main Campus - Edison
Delivery Options
Classroom  
Course Fee(s)
Tuition non-credit $125.00
Potential Discount(s)
CEUs
0.35 CEUs
Drop Request Deadline
Nov 08, 2025
Transfer Request Deadline
Nov 08, 2025
Section Notes

Human Resources Certificate Discount Cost: $975 (save $175) for students who enroll with payment for all eight Human Resources Certificate courses.

 

This discount will automatically be applied to your cart when registering for all classes in this series. If you experience any issues, please call us for assistance at 732-906-2256 for our staff to manually apply the pricing discount.

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