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Course Description

Customer service is woven into every aspect of the supply chain; therefore, customer satisfaction and customer retention are of paramount importance for every company. This certification track discusses the basics of customer service; sound communications; advice for dealing with challenging customers; the customer order and return processes (reverse logistics); jobs in customer service; and legal concerns.

To register call (732) 906-4231.

Notes

To register call (732) 906-4231.

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Enroll Now - Select a section to enroll in
Section Title
Customer Service Module
FIS ID
170881
Type
Hybrid
Days
M, Th
Time
6:00PM to 8:30PM
Dates
Mar 25, 2024 to Apr 01, 2024
Type
Lecture
Days
W
Time
6:00PM to 8:30PM
Dates
Mar 27, 2024
Schedule and Location
Contact Hours
10.0
Location
  • Main Campus - Edison
  • Remote Live
Delivery Options
Course Fee(s)
Tuition non-credit $600.00
Drop Request Deadline
Mar 18, 2024
Transfer Request Deadline
Mar 18, 2024
Section Notes

Customer service is woven into every aspect of the supply chain; therefore, customer satisfaction and customer retention are of paramount importance for every company. This certification track discusses the basics of customer service; sound communications; advice for dealing with challenging customers; the customer order and return processes (reverse logistics); jobs in customer service; and legal concerns.

To register call (732) 906-4231.

Section Title
Customer Service Module
FIS ID
170882
Type
Hybrid
Days
M, W, Th
Time
6:00PM to 8:30PM
Dates
Apr 22, 2024 to Apr 29, 2024
Schedule and Location
Contact Hours
10.0
Location
  • Hybrid Course
Delivery Options
Course Fee(s)
Tuition non-credit $600.00
Drop Request Deadline
Apr 15, 2024
Transfer Request Deadline
Apr 15, 2024
Section Notes

Customer service is woven into every aspect of the supply chain; therefore, customer satisfaction and customer retention are of paramount importance for every company. This certification track discusses the basics of customer service; sound communications; advice for dealing with challenging customers; the customer order and return processes (reverse logistics); jobs in customer service; and legal concerns.

To register call (732) 906-4231.

Section Title
Customer Service Module
FIS ID
170885
Type
Lecture
Days
W
Time
6:00PM to 8:30PM
Dates
Jun 19, 2024 to Jun 26, 2024
Type
Hybrid
Days
Th, M
Time
6:00PM to 8:30PM
Dates
Jun 20, 2024 to Jun 24, 2024
Schedule and Location
Contact Hours
10.0
Location
  • Main Campus - Edison
  • Remote Live
Delivery Options
Course Fee(s)
Tuition non-credit $600.00
Drop Request Deadline
Jun 12, 2024
Transfer Request Deadline
Jun 12, 2024
Section Notes

Customer service is woven into every aspect of the supply chain; therefore, customer satisfaction and customer retention are of paramount importance for every company. This certification track discusses the basics of customer service; sound communications; advice for dealing with challenging customers; the customer order and return processes (reverse logistics); jobs in customer service; and legal concerns.

To register call (732) 906-4231.

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