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Course Description

Customer service is woven into every aspect of the supply chain; therefore, customer satisfaction and customer retention are of paramount importance for every company. This certification track discusses the basics of customer service; sound communications; advice for dealing with challenging customers; the customer order and return processes (reverse logistics); jobs in customer service; and legal concerns.

To register call (732) 906-4231.

Notes

To register call (732) 906-4231.

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Enroll Now - Select a section to enroll in
Section Title
Customer Service Module
FIS ID
161230
Type
Internet
Days
M, Th
Time
6:00PM to 8:30PM
Dates
Nov 14, 2022 to Nov 21, 2022
Type
Lecture
Days
W
Time
6:00PM to 8:30PM
Dates
Nov 16, 2022
Schedule and Location
Contact Hours
10.0
Location
  • Main Campus - Edison
  • Online Course
Delivery Options
Course Fee(s)
Tuition non-credit $600.00
Drop Request Deadline
Nov 07, 2022
Transfer Request Deadline
Nov 07, 2022
Section Notes

Customer service is woven into every aspect of the supply chain; therefore, customer satisfaction and customer retention are of paramount importance for every company. This certification track discusses the basics of customer service; sound communications; advice for dealing with challenging customers; the customer order and return processes (reverse logistics); jobs in customer service; and legal concerns.

To register call (732) 906-4231.

Section Title
Customer Service Module
FIS ID
162341
Type
Internet
Days
M, Th
Time
6:00PM to 8:30PM
Dates
May 15, 2023 to May 22, 2023
Type
Lecture
Days
W
Time
6:00PM to 8:30PM
Dates
May 17, 2023
Schedule and Location
Contact Hours
10.0
Location
  • Main Campus - Edison
  • Online Course
Delivery Options
Course Fee(s)
Tuition non-credit $600.00
Drop Request Deadline
May 08, 2023
Transfer Request Deadline
May 08, 2023
Section Notes

Customer service is woven into every aspect of the supply chain; therefore, customer satisfaction and customer retention are of paramount importance for every company. This certification track discusses the basics of customer service; sound communications; advice for dealing with challenging customers; the customer order and return processes (reverse logistics); jobs in customer service; and legal concerns.

To register call (732) 906-4231.

Section Title
Customer Service Module
FIS ID
162342
Type
Internet
Days
M, Th
Time
6:00PM to 8:30PM
Dates
Aug 07, 2023 to Aug 14, 2023
Type
Lecture
Days
W
Time
6:00PM to 8:30PM
Dates
Aug 09, 2023
Schedule and Location
Contact Hours
10.0
Location
  • Main Campus - Edison
  • Online Course
Delivery Options
Course Fee(s)
Tuition non-credit $600.00
Drop Request Deadline
Jul 31, 2023
Transfer Request Deadline
Jul 31, 2023
Section Notes

Customer service is woven into every aspect of the supply chain; therefore, customer satisfaction and customer retention are of paramount importance for every company. This certification track discusses the basics of customer service; sound communications; advice for dealing with challenging customers; the customer order and return processes (reverse logistics); jobs in customer service; and legal concerns.

To register call (732) 906-4231.

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