Course Description

This certificate program provides a high-level overview of each of the functions in a supply chain.  Students will have a broad appreciation for how each of the individual supply chain functions operate and how they are "linked" in a chain to enable organizations to plan and execute product and service delivery to achieve customer satisfaction.  Key elements include the role of warehousing, and distribution and fulfillment centers in the supply chain, and the other key functions of processing goods; receiving, movement, storage, picking, packing and packaging.  Other value-added processes, like cross-docking and kitting, are present as they are routinely used in warehousing and distribution centers.  Customer service is woven into every aspect of the supply chain.  This course discusses the basics of customer service; sound communications; advice for dealing with challenging customers; the customer order and return processes (reverse logistics) jobs in customer service; and legal concerns.  The program provides individuals with a voucher to take three SCPro Fundamentals - Supply Chain Management Principles, Warehousing Operations and Customer Service.


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