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Course Description

Prepare for the 40-hour 9-1-1 Officer Basic Dispatcher National Certification in this course, which covers the skills and knowledge needed to work as a basic 911 Dispatcher. Receive overviews of Police, Fire, and EMS functions. Hone your interpersonal communications skills and telephone techniques. Learn about the telecommunicator role in public safety, radio broadcasting rules and procedures, and enhanced 9-1-1 systems and operating procedures. Gain an understanding of public safety telecommunications and records systems, as well as telecommunicator legal issues. Course includes role-play and simulations involving 911 calls.

Prerequisites

Note: Attendance at all sessions is mandatory and participants must successfully pass a written and practical exam in order to receive certification. 

Prerequisites: High school diploma or GED, and a Copy of your Certificate of Completion for no-cost online FEMA courses -

  • IS-100.c Introduction to Incident Command System, ICS 100 (2 hours)

  • IS 200.c: Basic Incident Command System for Initial Response ICS 200 (4 hours).

https://training.fema.gov/is/

Applies Towards the Following Certificates

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Enroll Now - Select a section to enroll in
Section Title
911 Dispatcher/Telecommunicator
FIS ID
186064
Section Schedule
Sep 15, 2025 to Nov 03, 2025
Type
Internet
Days
M, W
Time
6:30PM to 9:30PM
Dates
Sep 15, 2025 to Oct 29, 2025
Type
Internet
Days
M
Time
6:30PM to 7:30PM
Dates
Nov 03, 2025
Schedule and Location
View Details
Contact Hours
40.0
Location
  • Online Course
Delivery Options
Online  
Course Fee(s)
TUITION non-credit $573.00
CEUs
4 CEUs
Drop Request Deadline
Sep 08, 2025
Transfer Request Deadline
Sep 08, 2025
Section Notes

Courses designated as ONLINE are Remote Live Courses that are instructor-led and held on the scheduled class days and times using a secure online platform, i.e. Zoom or Canvas. 

Students will need a computer, laptop, tablet, etc., that includes a camera and a microphone and access to the internet 

Attendance at all sessions is mandatory and participants must successfully pass a written and practical exam in order to receive certification. 

Note: Students completing non-credit 911-Dispatcher/Telecommunication 46-hour program and Emergency Medical Dispatcher (32 hours) can receive 3 college credits for POL 202 Police Operations and 3 college credits for PED 225 First Aid, CPR and Safety Education at Middlesex College. Courses can be used to complete Middlesex College Public Safety Telecommunications Certificate (PST.CER) and Middlesex College Police Science A.S. or Homeland Security A.S. degrees.

No class on 10/13/25.

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