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Course Description

Prepare for the 40-hour 9-1-1 Officer Basic Dispatcher National Certification in this course, which covers the skills and knowledge needed to work as a basic 911 Dispatcher. Receive overviews of Police, Fire, and EMS functions. Hone your interpersonal communications skills and telephone techniques. Learn about the telecommunicator role in public safety, radio broadcasting rules and procedures, and enhanced 9-1-1 systems and operating procedures. Gain an understanding of public safety telecommunications and records systems, as well as telecommunicator legal issues. Course includes role-play and simulations involving 911 calls.  https://training.fema.gov/is/

Prerequisites: High school diploma or GED. Copy of your Certificate of Completion for no-cost online FEMA courses,
IS-100.c Introduction to Incident Command System, ICS 100 (2 hours) and IS 200.C, Basic Incident Command System for
Initial Response, ICS 200 (4 hours). https://training.fema.gov/is/

Prerequisites

Note: Attendance at all sessions is mandatory and participants must successfully pass a written and practical exam in order to receive certification. 

Prerequisites: High school diploma or GED. Copy of your Certificate of Completion for no-cost online FEMA courses, IS-100.c Introduction to Incident Command System, ICS 100 (2 hours) and IS 200.C, Basic Incident Command System for Initial Response, ICS 200
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Enroll Now - Select a section to enroll in
Section Title
911 Dispatcher/Telecommunicator
FIS ID
159302
Type
Internet
Days
W, M
Time
6:30PM to 9:30PM
Dates
Sep 14, 2022 to Nov 02, 2022
Schedule and Location
Contact Hours
46.0
Location
  • Online Course
Delivery Options
Course Fee(s)
TUITION non-credit $573.00
Drop Request Deadline
Sep 07, 2022
Transfer Request Deadline
Sep 07, 2022
Section Notes
Note: Courses designated as ONLINE are Remote Live Courses that are instructor-led and held on the scheduled class days and times using a secure online platform, i.e. Zoom or Canvas. Students will need a computer, laptop, tablet, etc., that includes a camera and a microphone and access to the internet Note: Attendance at all sessions is mandatory and participants must successfully pass a written and practical exam in order to receive certification. Prerequisites: High school diploma or GED. Copy of your Certificate of Completion for no-cost online FEMA courses, IS-100.c Introduction to Incident Command System, ICS 100 (2 hours) and IS 200.C, Basic Incident Command System for Initial Response, ICS 200 (4 hours). https://training.fema.gov/is/
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