001 - 911 Dispatcher/Telecommunicator Online

Course Description

Prepare for the 40-hour 9-1-1 Officer Basic Dispatcher National Certification in this course, which covers the skills and knowledge needed to work as a basic 911 Dispatcher. Receive overviews of Police, Fire, and EMS functions. Hone your interpersonal communications skills and telephone techniques. Learn about the telecommunicator role in public safety, radio broadcasting rules and procedures, and enhanced 9-1-1 systems and operating procedures. Gain an understanding of public safety telecommunications and records systems, as well as telecommunicator legal issues. Course includes role-play and simulations involving 911 calls.  https://training.fema.gov/is/

Prerequisites: High school diploma or GED. Copy of your Certificate of Completion for no-cost online FEMA courses,
IS-100.c Introduction to Incident Command System, ICS 100 (2 hours) and IS 200.C, Basic Incident Command System for
Initial Response, ICS 200 (4 hours). https://training.fema.gov/is/