759 - Managing Difficult People and Situations
3339758
Delivery Options
Classroom
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Course Description
Learn to build trust and confidence with challenging individuals, whether it is a boss, co-worker, employee, or customer, and manage difficulty by changing conflict into a constructive force. We'll dive into the reasons why employee conflict exists in the workplace along with solutions and practices to resolve common issues. Students will learn strategies for managing challenging conversations with direct reports, peers, or supervisors when emotions are running high and positive outcomes are essential.Course Outline
Learn to build trust and confidence with challenging individuals, whether it is a boss, co-worker, employee, or customer, and manage difficulty by changing conflict into a constructive force. We'll dive into the reasons why employee conflict exists in the workplace along with solutions and practices to resolve common issues. Students will learn strategies for managing challenging conversations with direct reports, peers, or supervisors when emotions are running high and positive outcomes are essential.Notes
Scholarship funding is available for this class. Contact wdll@middlesexcollege.edu or call our office at 732-906-2556 for more information.
Applies Towards the Following Certificates
- Human Resources Certificate : Required Courses
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