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Course Description

Prepare for the 40-hour 9-1-1 Officer Basic Dispatcher National Certification in this course, which covers the skills and knowledge needed to work as a basic 911 Dispatcher. Receive overviews of Police, Fire, and EMS functions. Hone your interpersonal communications skills and telephone techniques. Learn about the telecommunicator role in public safety, radio broadcasting rules and procedures, and enhanced 9-1-1 systems and operating procedures. Gain an understanding of public safety telecommunications and records systems, as well as telecommunicator legal issues. Course includes role-play and simulations involving 911 calls.

Prerequisites

High school diploma or GED, and a Copy of your Certificate of Completion for no-cost online FEMA courses -

 

1. IS-100.c Introduction to Incident Command System, ICS 100 (2 hours)

2. IS 200.c: Basic Incident Command System for Initial Response ICS 200 (4 hours).

https://training.fema.gov/is/ 

 

 

Applies Towards the Following Certificates

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Enroll Now - Select a section to enroll in

Section Title
911 Dispatcher/Telecommunicator
FIS ID
186659
Type
Internet
Days
M, W
Time
6:00PM to 10:00PM
Dates
Feb 02, 2026 to Mar 09, 2026
Schedule and Location
View Details
Contact Hours
40.0
Location
  • Online Course
Delivery Options
Online  
Course Fee(s)
Tuition non-credit $573.00
CEUs
4 CEUs
Drop Request Deadline
Jan 26, 2026
Transfer Request Deadline
Jan 26, 2026

Section Notes

Courses designated as ONLINE are Remote Live Courses that are instructor-led and held on the scheduled class days and times using a secure online platform, i.e. Zoom or Canvas.
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